Frequently Asked Questions

What is VINCHECKUP.com?

VINCHECKUP is an information product that provides users with easy and inexpensive Vehicle History Report lookups. Our reports can provide users with detailed vehicle specifications along with vehicle Accident History and Salvage and Total Loss events and much more...

Where does your vehicle data come from?

Our vehicle data collected from several sources (government & proprietary), but primarily most of the records and data we obtain from NMVTS (National Motor Vehicle Title System). We pay for each record, but since we buy data in bulk, we can pass on the saving to our subscribers by offering reduced price reports and membership options.

What is the NMVTIS?

The National Motor Vehicle Title Information System (NMVTIS) is a federal title information database created to prevent and protect customers from buying unsafe vehicles.

What types of vehicles do history reports cover?

VINCHECKUP provides vehicle data on any makes, models and types of vehicles such as cars, trucks, SUV's, RV's, Motorcycles, Buses and other types of vehicles manufactured after 1981.

What happens if I don't find what I am searching for?

You can always contact our support team that will be happy to assist you with any questions, whether you need help with changing account information, or password retrieval. Users also can request a manual search assistance, please allow our team up to 24 business hours to send your report directly on to your email that is assigned to your VINCheckUp account.

What is the price for the report, and what does it include?

We offer a number of various low priced report access, that will provide you with the exclusive full vehicle information history that includes information such as: Title State, Event Dates, Types of Events/Brands, Current and Historical Millage, Theft Check, Theft Recovery Check, Possible Bank Lien, Sale Dates, Seller Dates, Seller States, Sale amount/s, Mileage at time of sale, Number of previous owners, Odometer Roll Back Check, Taxi use vehicle, Police use vehicle, Former Rental vehicle Check, Government use vehicle, Lemon law vehicle check, Rebuilt check-Pass/Fail inspection, Junk title Check, Duplicate Title, Flood Damage Check, Fire Damage Check, Water Damage Check, Vandalism Record Check, Salvage History Check, Repair History Check, Manufacturer Recall Check, Gray Market Vehicle Check, Record of Warranty Return/Lemon Check, Record of VIN replacement Check, Odometer Reading, TMU record Check and more.

How do I access reports I have already purchased?

If you already purchased and searched a report, and having troubles finding it, simply visit our vincheckup.com/login page and login with your username and password and click on "My Reports" button. If you need additional help with finding your report please contact our customer support.

I can't sign in to my account

If you have forgotten your password simply visit our vincheckup.com/login page and click on "Forgot Password" from there you can follow instructions on how to retrieve your password. If you need additional help with your account please contact us.

Will I receive an email notifying me of the purchase?

After finishing the purchase you will receive two emails on to your email address that has been provided in sign up form. First email will be from VINCheckUp that will contain your account information such as login and password. Second email will be from SafeCart, our authorized payment processor, which will contain your purchase details. Please note, in order to prevent our important emails from ending up in your bulk or junk folders and missing important account related information please add orders@safecart.com and support@vincheckup.com to your safe contact list. Where can I find my receipt/order number? Every time that you make a purchase we willsend an email to the email address you have provided us with during the registration process. Your order confirmation email will contain all of your order details such as receipt number as well as the description of the purchased product. You can also see your receipt/order number within your account on VINcheckUP.com How do I unsubscribe from receiving your marketing emails? In order to unsubscribe from receiving our marketing emails, please contact us with your request. Please note, that after opting out from our marketing emails you will still receive important administrative emails, notifying you with membership status or your customer support request status.