Frequently Asked Questions
How do I sign into my account?
If you have forgotten your password simply visit our VinCheckUp.com/login page and click on "Forgot Password" from there you can follow instructions on how to retrieve your password. If you need additional help with your account please contact us
How do I access my VinCheckUp vehicle history report?
If you already purchased and searched a report, and arehaving troublefinding it, simply visit our VinCheckUp.com/login page and login with your username and password and click on "My Reports" button. If you need additional help with finding your report please contact our customer support.
Will my VinCheckUp subscription automatically renew?
VinCheckUp.com does not support the practice of monthly billing or automatic membership renewal. There is no recurring billing offered for any of our report access package options. Your initial "Report Access" fee will grant you access to whatever report/reports option you have selected prior to purchase. Your access to the reports saved within your search history page as well as other features offered within your member's area will remain active for 30 days from date of purchase.
Will I receive an email notifying me of the purchase?
After finishing the purchase you will receive two emails to your email address that has been provided in sign up form. First email will contain your order information such as order number, and other purchase related details. The second email will contain your account information such as login and password. You may reset your password directly from your "Account" page after successfully logging into your members area page. Please note, in order to prevent our important emails from ending up in your bulk or junk folders and missing important account related information please add support@VinCheckUp.com to your safe contact list.
Where can I find my receipt/order number?
Every time you make a purchase we will send an email to the email address you have provided us during the registration process. Your order confirmation email will contain all of your order details such as receipt number as well as the description of the purchased product. You can also see your receipt/order number on your account page within the VinCheckUp members area.
What is the price for the report?
We offer a number of various low priced vehicle history report access options. For latest report access package options please visit: https://www.VinCheckUp.com/pricing
What will my vehicle history report include?
Our full vehicle information history report may include information such as: Title State, Event Dates, Types of Events/Brands, Current and Historical Millage, Theft Check, Theft Recovery Check, Possible Bank Lien, Sale Dates, Seller Dates, Seller States, Sale amount/s, Mileage at time of sale, Number of previous owners, Odometer Roll Back Check, Taxi use vehicle, Police use vehicle, Former Rental vehicle Check, Government use vehicle, Lemon law vehicle check, Rebuilt check - Pass/Fail inspection, Junk title Check, Duplicate Title, Flood Damage Check, Fire Damage Check, Water Damage Check, Vandalism Record Check, Salvage History Check, Repair History Check, Manufacturer Recall Check, Gray Market Vehicle Check, Record of Warranty Return/Lemon Check, Record of VIN replacement Check, Odometer Reading, TMU record Check and more...
Do you offer a trial subscription?
VinCheckUp.com does not offer any trial subscriptions. There is no recurring billing offered for any of our report access package options. Your initial "Report Access" fee will grant you access to whatever report/reports option you have selected prior to purchase.
Is VinCheckUp safe and secure?
This website utilizes some of the most advanced techniques to protect your information and personal data including technical, administrative and even physical safeguards against unauthorized access misuse improper disclosure. All of your transactional information is encrypted and transmitted using a Secure Sockets (SSL) protocol.
How can I find vehicle owners name and personal information?
Our Vehicle History Reports will not contain the vehicle owners name or other personal information. In accordance with Federal Privacy laws, we restrict all owner-identifying information from appearing within any of our reports. Previous owner's history data may include the number of previous owners, duration of ownership and other related (non-owner identifying) information. As part of our responsible business practices, our mission is to provide our customers with valuable information while keeping all inquiries within basic legal parameters.
How do I unsubscribe from receiving your marketing emails?
In order to unsubscribe from receiving our marketing emails, please contact us with your request. Please note, that after opting out from our marketing emails you will still receive important administrative emails, notifying you with membership status or your customer support request status.
Where does your vehicle data come from?
Our vehicle data collected from several sources (government & proprietary), but primarily most of the records and data we obtain from NMVTS (National Motor Vehicle Title System). The National Motor Vehicle Title Information System (NMVTIS) is a federal title information database created to prevent and protect customers from buying unsafe vehicles. We pay for each record, but since we buy data in bulk, we can pass on the saving to our subscribers by offering reduced price reports and membership options.
What types of vehicles do history reports cover?
VINCHECKUP provides vehicle data on any makes, models and types of vehicles such as cars, trucks, SUV's, RV's, Motorcycles, Buses and other types of vehicles manufactured after 1981.
What happens if I don't find what I am searching for?
You can always contact our support team that will be happy to assist you with any questions, whether you need help with changing account information, or password retrieval. Users also can request a manual search assistance, please allow our team up to 24 business hours to send your report directly to your email that is assigned to your VinCheckUp account.
How long do I have to access my report/s?
All purchases come with 30-day access to the member's area, which includes your search history and various tools and searches only available to current members.
How do I contact Customer Support?
To reach one of our professional customer support agents please visit: contact us.