You must be 18 years of age or older to use our services. Visitors under 18 years of age are not eligible to use our website or services. We reserve the right to terminate service to any individual we believe is under the age of 18.
VinCheckUp collects two types of data: Order Information (information that you submit to us through the order process), Passive User Data (information that is collected automatically about your usage of the Site, such as IP address).
When you use our Services or visit a website at which our Services are available, we will not collect any personally identifiable information about you unless you choose to provide such information to us. If you choose to purchase our services, we will ask you to provide certain personally identifiable information such as your name and email address, as well as credit card or other payment information and a billing address. We use this information as required to provide you with the services you have requested. We may also use this information to correspond with you. You may choose to restrict the use of your contact information by simply emailing us with your request by changing your "Email opt in" status preferences in your account setting page.
We do not store any personal financial information provided in connection with your purchase of services. All of our transactions are processed reliably and securely through a third-party bill processor.
As a member your search history is stored for 30 days within your account "Search History" page after which time it is deleted.
We may automatically and through third-party tracking services (e.g. Google Analytics) gather certain non-personally identifiable information about your use of our websites and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamps, and related data. We use this information solely to improve the quality of our services.
A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use both session ID cookies and tracking cookies. We use session cookies to make it easier for you to use our services. A session ID cookie expires when you close your browser. We use tracking cookies to better understand how you use our services and to enhance your user experience. A tracking cookie remains on your hard drive for an extended period of time. You are free to decline cookies, but by doing so, you may not be able to take full advantage of all of our offerings.
INFORMATION USE AND DISCLOSURE
We understand how highly our users value the privacy and security of their personally identifiable information. We will disclose information collected from and about you to the following entities for the following purposes: (1) to our related companies, service providers and suppliers, to enable them to fulfill a product or service request or to perform a business, professional or technical support function for us; (2) as necessary if we believe that there has been a violation of our Terms of Service or of our rights or the rights of any third party; and (3) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.
ACCOUNT HOLDER AUTHENTICATION
In order to access the member's area, all account holders are required to submit two forms of authentication which includes a valid username/email address to which the account is registered as well as the account password. Should you forget your password you may use our Forgot Password feature https://www.vincheckup.com/forgot_password to reset your password securely through an automated system. You may also contact our support staff for additional help. To prevent unauthorized access to your account and search history, we strongly suggest that you take steps to keep your account login information secure.
In addition to the user's login credentials such as email/username and password, user authentication is also required when submitting any secure/billing related requests or inquires. In most cases our support staff is able to authenticate a user when the support ticket is initiated from the email address to which the account is registered. When contacting support from an unrecognized/unregistered email address additional account holder authentication will be required to locate the account and authenticate account holder. Additional authentication for support requests originating from unrecognized emails may include account holders valid order/receipt number and date of purchase. Our support staff is strictly prohibited from processing or releasing any user personal information without user authentication.
Please refrain from submitting any billing or personal related data or billing support requests via voice mail message. Our support staff does not have access or is allowed to collect any of our account holder's personal information, including credit card numbers and other billing related details. Please note that we do not capture or save account holders phone number during purchase process. Voice mail messages are not automatically paired to the account holder's username/email address or order number to which they may possibly belong. Due to the difficulties related to matching the users account ID through data submitted through voice messages we are unable to authenticate account holder through voice mail alone.
Please be advised that while we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent unauthorized access, hacking, data loss, or other breaches from ever occurring. You transmit information to us at your own risk.
If you have any questions or concerns about this policy or any VinCheckUp product or service, please click here to contact us.